Refunds and Exchange Policy

Effective date: September 25, 2026

We want you to love your Justyle piece. If it is not right for you, here is how returns and exchanges work.

1. Return window

You may return an eligible item within 15 days of the delivery date shown by the carrier. Requests made after 15 days cannot be accepted.

2. What can be returned

Because wigs and hair toppers are personal-care items, a returned item must be:

• unworn and unaltered (no cutting, coloring, styling products, or heat styling),
• free of odors, makeup, and hair products,
• in its original packaging with all tags and inserts.

Items that have been worn, cut, colored, or customized cannot be returned. Custom or special orders are final sale.

3. Return fee

A $100 restocking and shipping fee applies to each returned item and is deducted from your refund. You are also responsible for the cost of shipping the item back to us. We recommend a trackable, insured shipping method; Justyle is not responsible for return packages that are lost or damaged in transit.

4. Defective or wrong items

If you receive an item that is defective or not what you ordered, contact us within 5 days of delivery with photos. We will replace it or refund you in full, and the restocking fee will not apply. We will send you a prepaid return label.

5. How to start a return or exchange

1. Email [email protected] with your order number, the item, and the reason.
2. We will reply with a return authorization and the return address. Do not ship an item back before you receive it.
3. Ship the item within 7 days of receiving the authorization.

6. Exchanges

Exchanges for a different color, length, or size follow the same 15-day window and condition rules. The $100 fee applies to exchanges as well, and any price difference is charged or refunded.

7. Inspection and refund

When we receive the item, we inspect it within 3 business days. If it meets the conditions above, we refund the purchase price minus the $100 fee to your original payment method. Your bank or card issuer may take 5 to 10 business days to post the refund. Original shipping charges are not refunded.

If the item does not meet the conditions, we will contact you. It can be shipped back to you at your expense, or disposed of after 30 days if we do not hear from you.

8. Contact

Justyle Inc. 9617 Bolsa Ave, Westminster, CA 92683 Email: [email protected] Phone: 714-599-3339